Return & Refund policy

Return & Refund Policy

t Return & Refund policy

Returns/Refund would be applicable on the following conditions:

  • Wrong item sent- If the item received is different from what is shown in the picture or if there is a difference in technical specifications, AHMED EXPORTS offers a full (no questions asked) replacement/refund as requested by the customer. However the incident has to be reported within 24 hours of receiving the product with supporting images & videos. However for Machines, Tools, Equipment, Spares or Accessories the color of the product might vary depending upon the stock availability and manufacturing upgrades.
  • Damage Product Received – In case there is damage to the product, AHMED EXPORTS offers a full (no-questions asked) Replacement or Refund whatever is requested by the customer. However the damage has to be reported to the AHMED EXPORTS Support team within 24 hours of receiving the product with supporting photos & videos. AHMED EXPORTS is not liable for any type of transit damage.
  • Defective/ Incomplete Product Received – In case of a defective/incomplete product, AHMED EXPORTS offers full Refunds/Replacement or Availability of Spare parts of Missing pieces (If applicable) whatever is requested by the customer. The defects have to be reported within 24 hours of receiving the product with supporting images & videos.

Note – In case of any Concern raised, the customer must share an opening/unboxing video of the product with the customer support team.

  1. AHMED EXPORTS offers a full refund in case the cancellation request is made before the dispatch of the product. However for heavy shipments (Above 10 kgs) cancellation requests have to be made within 24 hours of ordering the product.
  2. In case of Cancellation requests after the product has been dispatched, a courier fee would be deducted for heavy shipments (Above 10kgs).
  3. AHMED EXPORTS support team is available on 06002885514. You can alternatively also register your complaints on the AHMED EXPORTS Customer Support Number on our Website.

Refund Process

  • In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking /electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount.
  • In case of cash on delivery (COD), we will only initiate an NEFT bank transfer to your bank account. AHMED EXPORTS required your bank account details:

Bank Name:
Account Number:
Account Holder’s name:
IFSC code:

It generally takes 7-10 working days for your money to get reflected in your bank account.

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